Privacy policy

This Privacy Policy relates to customer data processed by Studio Flare.

This Privacy Policy informs customers and users about the collection, use and sharing of personal information we collect on our websites, on our App, at our centres, venues and through the various services we offer. This Privacy Policy is designed to protect our users by informing you how personal information is collected, how we look after that information and with whom we share it.

Studio Flare is committed to complying with the Data Protection Act 2018, the General Data Protection Regulation (GDPR) and The Privacy and Electronic Communications (EC Directive) Regulations 2003. By using our websites, and Fitness Studio, you are consenting to us processing your information in the ways stated here.

What information do we collect and why?

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Details of your transactions
We collect data for any transactions you carry out through our websites and services, so that we can administer the services you have with us. Please note that we never store your payment details on our booking system or website.
Sensitive Health Data
We collect any personal health data you provide to us when registering and signing up for our health services. We collect this information to ensure we are offering you the right services and so your progress can be tracked by yourself and us. We may ask you for information about your health to recommend appropriate exercise regimes or offer our other services.
Banking data
We process bank card information at the time we take payment. This data is not stored on our systems and is processed on Payment Card Industry Data Security Standard compliant banking systems.
Information about website visits including IP address
The IP address is your computer’s individual identification number. We use your IP address to capture information about website visits so we can learn more about how our customers use the website in order to find ways to improve the website and our products and services for your benefit. Please see our Cookie Policy for more information.
Customer feedback
We will record customer comments and surveys about how we are performing.
Your communications preferences
We keep a record of any permissions and preferences you give us about what types of communication you are happy to receive from us.
Data relating to children
Children aged under 16 years must have a parent or guardian’s consent before providing personal information to us. We do not wish to collect any personal information without this consent.

Where we collect your data from

We use different methods to collect data from and about you including through:

Any personal details you give us or we obtain from third parties.
Information you type into our websites or provide to one of our colleagues (e.g. when you become a member, create or update your profile, provide activity data, make a booking, sign up as a volunteer, or visit one of our centres).
This information may include personal contact data, fitness-related data for personalised workouts, or health-related data.
If you contact us by email, website, social network, in person or by telephone, we may keep a record of your contact information and enquiry and may subsequently use your contact details to respond.

Purposes for which we will use your data

We may process your personal data for more than one lawful ground depending on the purpose. The grounds include:

Consent (e.g. when you sign up for services).
Legal reasons (e.g. reporting accidents to health and safety authorities).
Legitimate business interests (e.g. operating and improving our business).

How do we store and protect your personal information?

We follow these guidelines:

Maintain secure systems to protect your personal information.
Respect your communication preferences.
Update your information or preferences promptly on request.
Respond fully to requests to see the information we hold on you.
Not hold your data longer than necessary.
Follow strict procedures when storing or handling information (some data is encrypted, e.g. payment transactions and passwords).
Never sell your personal information to third parties.

Retention Policy

We retain personal information as long as it is useful to contact you or as needed to comply with legal obligations. Where data is not required for legal purposes, we will delete it on request. You can opt out of messages at any time by contacting us.

Services provided by contracted third parties

Studio Flare may share information with third-party organisations providing services on our behalf. These organisations act as Data Processors under our instructions and may process data securely outside of the EEA. Contracts with each third party include strict terms to protect your privacy. You can opt out of third-party communications at any time by contacting us.

Contact information: studioflareuk@gmail.com